Refund Policy for ProLearnPapers.com

1. Eligibility for Refund:

At ProLearnPapers.com, our commitment is to exceed your expectations in every service we offer. Refund eligibility is structured to accommodate various scenarios:

• No Service Assigned:

  If, for any reason, no service has been assigned or no work is in progress, ProLearnPapers.com guarantees a 100% refund. We understand the importance of delivering value for your investment.

• Late Cancellation:

  In the event of order cancellation after service assignment, the refund amount varies from 100% to 20%, reflecting the efforts made by both ProLearnPapers.com and the assigned expert up to that stage. This ensures fairness and transparency in acknowledging the commitment made by both parties.

• Missed Deadline:

  ProLearnPapers.com acknowledges the significance of timely delivery. If a delay occurs due to our fault, and no additional information is awaited from the customer, a partial refund may be considered. Each case will be thoroughly reviewed to determine the appropriate compensation for the late delivery.

• Quality Concerns:

  Quality is of utmost importance at ProLearnPapers.com. To maintain high standards, we encourage customers to raise any quality concerns before final approval. Once a product is approved, claims related to quality will not be accepted. This practice ensures that our customers have the opportunity to thoroughly assess the delivered work before releasing funds.

2. Unclaimed Balance:

ProLearnPapers.com encourages users to actively manage their positive balance within a year of the last deposit. In the rare event that funds remain unclaimed after 365 days, a warning email will be sent, providing an additional 90 days to claim the funds or utilize them on our platform. After this period, unclaimed balances may be annulled, with exceptions considered on a case-by-case basis. Our commitment is to ensure that customers are informed and have ample time to manage their balances.

3. Refund Processing:

Once a refund request is submitted, ProLearnPapers.com strives to process the refund within 7-12 business days. It's important to note that the company cannot be held responsible for any bank fees, processing time, or delays that may occur due to bank service issues. This transparency helps manage customer expectations regarding the timeline of the refund process.

4. Non-Refundable Scenarios:

While ProLearnPapers.com aims to address customer concerns, there are scenarios where refunds cannot be provided:

• Use of Product for Personal Purposes:

  If a product is used for personal purposes or incorporated into another order on ProLearnPapers.com, at least 70% of the contract price should be released. However, the sum may be modified based on the Quality Assurance Department's investigation, ensuring fairness and transparency.

• Lower Grade Than Expected:

  ProLearnPapers.com does not guarantee specific grades. The platform serves as a learning tool to enhance educational levels, and therefore, refunds are not applicable for claims related to receiving a lower grade than expected.

• Editing and Proofreading Dissatisfaction:

  Customers must provide clear requirements and expectations for editing or proofreading orders. ProLearnPapers.com is not responsible for contextual errors or content originality issues in materials provided by customers. Refunds for editing or proofreading orders will not be granted for delivery failure due to quality issues.

5. Refund Period:

Refunds are available within six months of the original transaction date. ProLearnPapers.com is committed to facilitating the refund process within this timeframe, allowing customers to receive funds back to the original payment method used for the initial purchase.

6. Chargeback:

In the event of a chargeback, ProLearnPapers.com may suspend account access. Fees resulting from chargebacks or payment disputes shall be covered by the user. This measure ensures the fair handling of financial disputes while maintaining the integrity of the services provided.

7. Expired Account:

For accounts inactive for more than 180 days, ProLearnPapers.com considers them expired and subject to deletion. No refunds will be provided for account deactivation. This approach emphasizes the importance of account activity to maintain an active and engaged user community.

8. Deletion of Account:

Account deletion is a permanent action, and ProLearnPapers.com does not provide refunds for deactivated accounts. Users may request account deletion through support, and a 14-day window is provided for reactivation decisions. This process ensures that users have the opportunity to reconsider account deletion while maintaining transparency about the irreversible nature of this action.

9. Payment Services:

ProLearnPapers.com prioritizes the security of payment information by using third-party payment services. The integrated iframe for checkouts from partner payment providers ensures the safety of users' payment details. ProLearnPapers.com does not store payment information on its servers, providing an additional layer of security for financial transactions.